Privacy Policy - Logitech Elevators

Last updated: 30 August 2026

This Privacy Policy explains how Logitech Elevators (“Logitech Elevators”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit www.logitechelevators.com (the “Website”), submit an enquiry form, call or email us, or engage us for elevator installation, modernization, maintenance or support services.

We operate from Bengaluru, Karnataka and serve customers across Karnataka. This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using the Website or sharing your information with us, you confirm that you have read and understood this Policy. If you do not agree with it, please do not use the Website or submit your details to us.

1. Information We Collect

1.1 Information you provide directly

When you fill the enquiry form on our Contact page or reach out to us by phone, email or messaging, we may collect:

Your name
Your email address
Your phone number
The subject of your enquiry
Your selected enquiry type, such as free site survey, new elevator installation, maintenance and AMC, elevator modernization, or breakdown and support
The message or project details you write to us

If your enquiry progresses to a site survey, quotation, installation or an annual maintenance contract, we may additionally collect site address details, building specifications, billing and GST details, and contract related correspondence.

1.2 Information collected automatically

When you browse the Website, our hosting and analytics providers may automatically record technical information such as your IP address, browser type and version, device type, operating system, referring page, pages viewed, time spent on pages, and the date and time of access. This information is used in aggregate to keep the Website secure and to understand how it is used.

1.3 Information from advertising and social platforms

If you reach us through an advertisement or a lead form on Google, Facebook or Instagram, we receive the contact details and responses you submit on those platforms. The collection of your data on those platforms is also governed by their own privacy policies.

1.4 Sensitive personal data

We do not seek financial account details, passwords, biometric information, health information or any other sensitive personal data through the Website. Please do not send such information to us through the enquiry form or by email.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiry, call you back and schedule a free site survey or consultation
To prepare quotations, technical proposals, AMC estimates and modernization advisories
To carry out installation, servicing, breakdown support and warranty obligations
To raise invoices, process payments and maintain statutory accounting records
To send service reminders, AMC renewal notices and safety or inspection related communications
To send marketing or promotional messages about our products and offers, where you have consented to receive them
To operate, secure, troubleshoot and improve the Website
To comply with applicable law and to establish, exercise or defend legal claims

We process your personal data on the basis of the consent you give when you submit your details, on the basis of performance of a contract with you, and where processing is necessary to comply with a legal obligation.

3. Cookies and Similar Technologies

The Website may use cookies and similar technologies to remember your preferences, to keep the site functioning correctly, to measure traffic, and to support advertising measurement where advertising tools are enabled.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the Website function.

4. Sharing and Disclosure

We do not sell or rent your personal information. We share it only in the following circumstances:

With our own employees, engineers, technicians and service partners who need it to attend to your enquiry or service request
With service providers who support our operations, including website hosting, email, cloud storage, customer relationship management and analytics providers
With advertising platforms, where you have submitted a lead form on those platforms, for the limited purpose of measuring and improving campaign performance
With manufacturers, suppliers or installation contractors where this is necessary to fulfil your order or service request
With professional advisors such as accountants, auditors and lawyers, under duties of confidentiality
With government authorities, regulators, courts or law enforcement, where disclosure is required by law or by a valid legal order
With a successor entity in the event of a merger, acquisition, restructuring or sale of business assets

5. Data Retention

We retain personal data only for as long as it is needed for the purpose for which it was collected.

Enquiries that do not convert are retained for a limited period for follow up and record purposes and are then deleted or anonymised
Customer, project and contract records are retained for the duration of the contract and for the period thereafter required under applicable tax, accounting, warranty and limitation laws
Records may be retained for a longer period where required by law or where relevant to an ongoing or anticipated legal claim

6. Data Security

We follow reasonable security practices and procedures to protect personal information against unauthorised access, alteration, disclosure or destruction. These include access controls limited to authorised personnel, secured devices and accounts, and confidentiality obligations on our staff and service providers.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to:

Request access to a summary of the personal data we hold about you and how it is processed
Request correction, completion or updating of inaccurate or incomplete personal data
Request erasure of your personal data, where we are not required to retain it under law or for an ongoing contract
Withdraw your consent to processing at any time, without affecting the lawfulness of processing carried out before withdrawal
Opt out of marketing communications by replying with a request to stop or by writing to the contact address below
Nominate another individual to exercise your rights in the event of your death or incapacity
Register a grievance with us, and thereafter with the Data Protection Board of India

To exercise any of these rights, write to us at sales@logitechelevators.com. We may ask for information to verify your identity before acting on your request.

8. Third Party Websites

The Website may contain links to third party websites, platforms and social media pages. We do not control those sites and are not responsible for their content or their privacy practices. Please review the privacy policy of any third party site you visit.

9. Children

Our services are directed at businesses, builders and adult property owners. We do not knowingly collect personal data of children. If you believe a child has submitted personal data to us, please contact us so that we can delete it.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Please review this page periodically.

11. Contact Details

If you have any question, request or complaint regarding this Policy or the handling of your personal data, please contact:

We acknowledge grievances on receipt and aim to resolve them within the timelines prescribed under applicable law.